Manchester Veterinary Clinic

156 Spencer Street
Manchester, CT 06040

(860)646-5170

www.manchestervetclinic.com

What is “Valet Pet Care”?

 Visits are arranged by appointment. Please call or click here to schedule.

 

When you arrive for your appointment:

  • Please select a marked parking spot in our parking lot.
  • Check-in by phone at 860-646-5170 and wait in your car until we call you back.
  • A team member will call to collect some information from you and then direct you to walk up to meet at the front doors with your pet.
  • That team member will collect your pet (cats must remain in their carriers during this transfer). Please wear a properly worn face covering to make that handoff easier and safer for all involved.
  • You may then choose to wait in your vehicle while the doctor is examining your pet or wait outside if the weather is nice (please keep social distancing in mind if others are nearby).
  • Communication is typically done by phone. Our doctor or technician will speak with you while your pet is in our care.
  • Once the examination and any treatments are complete, we will send you a link by text (or email if you request) to securely pay by credit/debit card.
    • If you are paying by cash, a team member will collect payment at our door.
    • If you are paying by Carecredit please advise a team member to receive special instructions.
  • Your invoice will be emailed to you after payment is completed.
  • Once everything is all set you'll be directed to walk up to one of our doors to retrieve your pet. Again, a properly worn face covering will make that handoff easier and safer.

 

When you arrive to leave your pet with us for the day or for a procedure:

  • Please select a marked parking spot in our parking lot.
  • Then call us at 860-646-5170 and we will review the care plan and paperwork with you by phone and collect any needed deposit.
  • Once paperwork is complete we will have you walk to one of our doors where we will collect your pet from you (cats must remain in their carriers during the transfer). Please wear a properly worn face covering to make that handoff easier and safer for all involved.
  • You're signature may be needed on the paperwork.
  • We will contact you about your pet's care and the timing of discharge.

 

For relevant information on coronavirus and its impacts, please visit our page on Coronavirus.